Answers to Your Common Questions

Why do you use natural coconut wax in your candles?

Coconut Wax burns cleaner and longer than any of the other waxes. Longer burn gives you a better investment for your candle purchase. Coconut Wax has a much better scent throw. Fragrance oils blend perfectly with this wax. Coconut candles are non-toxic, burn cleaner than any other wax and it creates zero soot particles

Do you offer eco-friendly products?

Yes! We are commited to crafting eco-friendly, non-toxic and clean products for our customers. We strive to use minimal plastics in our packaging and focus on recyclable and reusable packaging materials.

Where are your products made?

Our products are all hand made and packaged in SYDNEY with lots of love. We love the quality and craftmanship of handmade products and trust that you will too!

Our pure coconut wax is being exported from England.

How can I order your products?

You can order online here through our website. We offer shipping and local pick-up methods.

Help! I have a question about my order.

Please get in touch with us using the contact form and we will happily assist you. Feel free to email us anytime with your questions.

My candle does not stay lit.

When lighting a wood wick candle, the best technique is to tilt it on an angle and let the flame draw across the length of the wick(kind of like how you tilt a match after lighting). It may also take several tries to get it lit! (up to 10 times)

Are there burning tips?

These two simple tips will help your candle burn clean and long for the entire life of your wooden wick candle.

  1. Always trim your wick before each use, removing all charred wood from previous burns. If you don’t, the wick may not stay lit long enough to fuel the flame, causing it to extinguish itself. Remove all charred wood to trim a wooden wick
  2. Make sure to allow the wax to melt across the entire diameter of your candle on the first burn- this helps prevent tunneling, which can impact how well the candle burns.